Support

Something not working, or a question about how Moov works? Email hello@moov.coach and a real person will reply, usually within a day.

Common questions

How do I delete my account?

In the app, go to Settings → Account → Delete account. Your data is removed within 30 days. If you can't get into the app, email us from the address on your account and we'll do it for you.

How do I export my data?

Settings → Account → Export gives you every session and check-in as a file. Or email us and we'll send it.

Moov didn't measure my session properly

The timer needs location access set to "While using" or "Always" so it can keep measuring with your phone locked. You can also log any session manually. Either way it counts.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → Profile → Payments and subscriptions. Cancelling keeps the free tier working exactly as before.

The coach said something that didn't feel right

Please tell us at feedback@moov.coach. The coach has strict rules against pace targets, comparison and guilt, and if one slipped through we want to know so we can fix it.

Contact

Support: hello@moov.coach
Feedback on the app or the coach: feedback@moov.coach
Privacy: privacy@moov.coach

Moov Coach Ltd, United Kingdom.